Cancellation Policy

The full policy will be in the agreement sent to you by email. Here are some highlights: Retainer and Payment: Non-Refundable Retainer: non-refundable retainer amount stated online (different for each booking) of the total session fee. This payment reserves the date and time of the photoshoot. Rescheduling and Late Arrivals: Rescheduling In cases of illness, emergency, or other circumstances beyond CLIENT’s control, the session may be rescheduled without penalty if PHOTOGRAPHER is notified at least 7 days before the photoshoot. Discretionary Rescheduling: For rescheduling requests made outside of emergencies or causes beyond CLIENT’s control, PHOTOGRAPHER may charge an additional rescheduling fee of $50. Late Arrivals: Any delay in the CLIENT's arrival will result in a reduced session time, and the full session fee will still apply. If additional time is required beyond the scheduled session, it will be billed at $100 per hour. Cancellation: Cancellation by CLIENT: If CLIENT cancels the photoshoot with less than 24 hours' notice, all payments made to PHOTOGRAPHER will be forfeited. In cases where the CLIENT does not arrive or is more than 30 minutes late without notice, PHOTOGRAPHER reserves the right to cancel the session, and all fees paid will be forfeited. Cancellation by PHOTOGRAPHER: In the unlikely event that PHOTOGRAPHER must cancel due to personal emergency, illness, or other unforeseen circumstances, PHOTOGRAPHER will either reschedule the session or provide a full refund. Additional Products: Additional Purchases: CLIENT may purchase additional products, such as prints or albums, at any time. These products are subject to current pricing at the time of the order. Exclusive Photographer: Exclusive Rights: PHOTOGRAPHER retains the exclusive right to photograph during the session. No other professional or amateur photographers are permitted to take photographs during the session. CLIENT agrees to ensure that no one interferes with PHOTOGRAPHER’s work. Additional cost: Outside of the Bristol area, there will be an additional mileage charge. This must be paid before shoot begins. Additional Time: If the photographer must stay over the agreed number of hours, an additional fee of $100 plus GST per hour, per photographer will be charged to the client.